FAQ’s

Frequently Asked Questions (FAQs)

Ordering

1. How do I place an order? To place an order, simply browse our collection of luxury handbags and select the item(s) you wish to purchase. Add them to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

2. Can I modify or cancel my order after it has been placed? Once an order has been placed, it is processed promptly to ensure fast delivery. Therefore, modifications or cancellations may not be possible. However, please contact us as soon as possible if you need assistance with your order.

3. Do you offer gift wrapping services? Yes, we offer gift wrapping services for an additional fee. During the checkout process, you’ll have the option to select gift wrapping and include a personalized message for the recipient.

Shipping

1. What shipping methods do you offer? We offer standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times vary depending on your location and selected shipping method.

2. Do you ship internationally? Yes, we ship internationally to select countries. During checkout, you’ll have the option to enter your shipping address, and available shipping methods and costs will be displayed.

3. How can I track my order? Once your order has been shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

Returns and Exchanges

1. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return it within 30 days of receipt for a full refund or exchange, excluding shipping costs.

2. How do I initiate a return or exchange? To initiate a return or exchange, please contact us with your order details and reason for return. Our customer service team will provide you with further instructions and assistance.

3. Are there any items that cannot be returned or exchanged? Certain items, such as personalized or custom-made handbags, may not be eligible for return or exchange. Please refer to our return policy or contact us for more information.

Product Care

1. How should I care for my ProveLeather handbag? To ensure the longevity of your ProveLeather handbag, we recommend cleaning and conditioning it regularly using products specifically designed for leather. Avoid exposure to direct sunlight, water, and harsh chemicals to prevent damage.

2. Do you offer repair services for damaged handbags? Yes, we offer repair services for damaged handbags. Please contact us with details of the damage, and our customer service team will assist you with repair options.

3. Can I customize or personalize a handbag? While we do not offer customization or personalization services at this time, we’re constantly expanding our product offerings. Sign up for our newsletter to stay updated on new releases and special promotions.

Contact Us

If you have any other questions or concerns not addressed in our FAQs, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you.

Thank you for choosing ProveLeather.

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