Shipping & Returns

Shipping

Processing Time: Orders are typically processed and shipped within 1 to 2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Transit Time: Once shipped, delivery times may vary depending on your location and selected shipping method. Standard shipping typically takes 7 to 14 business days for delivery. Please note that transit times may be longer for international orders or during peak seasons.

Shipping Methods: We offer standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times will be calculated at checkout based on your shipping address and selected shipping method.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

Returns and Exchanges

Return Policy: We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return it within 30 days of receipt for a full refund or exchange, excluding shipping costs.

Initiating a Return or Exchange: To initiate a return or exchange, please contact us with your order details and reason for return. Our customer service team will provide you with further instructions and assistance.

Return Eligibility:

  • Items must be unused, in their original condition, and with all tags attached.
  • Personalized or custom-made items may not be eligible for return or exchange.
  • Returns that do not meet our criteria may be subject to a restocking fee or refusal.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any further questions or concerns about our shipping and returns policy, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you.

Thank you for shopping at ProveLeather.

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